Inside Technical Sales Representative/Customer Service (TSR)

Detroit Stoker Company is currently seeking a TSR.

Position Requirements:

Direct communication and interaction with domestic and international customers
Gather information from customers and other resources to process customer quotes orders, change orders, returns, and cancellations timely and accurately
Respond to customer post sale concerns regarding delivery, invoicing, etc.
Manage workflow of all sales documents with a high degree of quality and accuracy
Interpret technical drawings, specifications, bills of material, and other technical information
Learn technical nature of DSC parts, equipment, services, and capabilities
Demonstrate assertive and friendly follow up with customers using sound judgment and good negotiating skills as necessary to obtain parts orders
Analyze costs, margins, and sale prices
Determine lead times and availability using DSC’s ERP system
Collaborate and coordinate with other departments (Engineering, and Manufacturing groups) to ensure appropriate product selection and on time delivery
Update customer records in the department files
Provide after-hours support for customer emergencies on a rotating on-call schedule
Minimal travel as needed; less than 5% annually
Other duties as assigned
Associate’s degree and 4 years related experience OR Bachelor Degree and 2 years related experience
Additional consideration given for 5 years of experience in technical/industrial sales
Ability to read and interpret technical drawings
Must maintain a valid driver license

Candidate must be highly competent in the following areas:

Strong written and oral communication
ERP experience
Proficient in MS Word, Excel and Outlook
Ability to multi-task, maintain professionalism, and remain highly organized in a fast-paced environment
Excellent customer service skills
Ability to develop and maintain long-standing customer relationships
Strong problem-solving skills
Ability to tactfully handle stressful and challenging situations
Effective negotiating skills
Ability to work in a team environment
General knowledge of contract language, terms, and conditions of sale

Candidates meeting the qualifications should submit a resume via email to recruiter@detroitstoker.com. No phone calls please.